As an Estate Manager, it is imperative to employ the highest caliber Security Manager. This employee will need to have security experience and be well versed in operations. Once employed, many a time Estate Managers take it for granted that the Security Manager is ensuring that all aspects of security are managed well and running smoothly.
At what point would an Estate Manager know if the security is not well managed?  How do you measure that operations are running well?
From my experience, I will provide some tips and merits to be used to ensure that operations are taken care of and contingencies are in place. I have found, when conducting audits that there are many areas of operational efficiencies that are overlooked, and this normally is only discovered after an event which could expose the Estate to reputational risk.
#TIP 1
An efficient Security Manager would ensure that a concise Service Level Agreement is in place with all Service Providers. For Example, the Guarding Company, Technology Companies, Electric Fence Companies. These Service Level Agreements ensure a full understanding of the expectations, with turn around times for critical and high priority issues. The SLA must include a penalty schedule, linked to a critical failure clause. This ensures full accountability from the service provider. If this is all in place, request a copy of the last six months of penalties issued from your Security Manager. I have found that a concise SLA rarely exists on Estates, and this affects the operations by increasing down time and loss of accountability, which increases poor work performance in many cases. When I have found an SLA in place, it has been noted that the Security Manager’s do not use the recourse tools by issuing penalties when required, and this is an important merit when it comes to service delivery best practice.
Has your Security Manager negotiated preferential rates for your Estate?
Are there accepted turnaround times specific to the high priority of the issue, and how it affects the safety of the Estate?
Has your Security Manager included gross margin percentages on equipment and labour, with a transparent relationship with the Service Provider enabling them to call on costing sheets at any given time?
This document ensures a good working relationship, as it should contain documented expectations and recourse if these agreed expectations are not met, and/or continually not met. The SLA ensures that the agreement of services is black and white, and it reduces the argument each time a service related item needs to be raised. It is normally a good idea to set the expectations and agree and sign prior to appointing the Service Provider (if during a tender adjunction process)
We conduct audits to assist Estate and Security Managers to identify areas of improvement to ensure best practice and to improve service delivery and operations on Estates. We further conduct training to assist either Estate Managers to ensure that they are able to understand the security operations to the extent that they are confident in their Security Managers ability, and we offer training to Security Managers to assist in enhancing and improving the management of operations on site.
For further details contact Michelle, CEO of IDME Consulting
cell: 084 405 5201

10 Responses

  1. Hi Michelle

    Interesting article. I also believe there is a need for specialist training in Estate Security Management unique to each Estate.

  2. I was pretty pleased to uncover this website. I wanted to thank you for your time for this particularly wonderful read!!
    I definitely savored every little bit of it and I have you
    saved as a favorite to see new stuff in your website.

  3. Thanks for another informative website. Where else could I get that type of information written in such a perfect way? I’ve a project that I am just now working on, and I have been on the look out for such info.

  4. I am very happy to read this. This is the kind of manual that needs to be given and not the accidental misinformation that’s at the other blogs. Appreciate your sharing this greatest doc.

  5. Thanks for your posting. One other thing is the fact that individual states have their particular laws that affect house owners, which makes it quite difficult for the our lawmakers to come up with a new set of rules concerning home foreclosure on homeowners. The problem is that each state offers own guidelines which may have impact in an unwanted manner when it comes to foreclosure guidelines.

  6. I抳e read a few good stuff here. Certainly worth bookmarking for revisiting. I wonder how much effort you put to create such a magnificent informative site.

Leave a Reply

Your email address will not be published. Required fields are marked *