IDME Consulting

A Simple and Powerful
Guard Management Solution
for Your Security Team

in app

Silvertrac is the future of guard management – delivered today.

A Simple System with Powerful Functionality

Silvertrac has put real-time security, maintenance, and parking management in the hands of professionals for over 10 years. Our experts have developed a product perfectly suited for guards and personnel, supervisors, dispatchers and administrators. Vetted by industry leaders, accessible on any smartphone device, and built to save you time and money.

Increase Accountability

Automated reports, GPS functionality, foolproof checkpoints, and long-term data collection give supervisors and managers unprecedented insight into officer activity.

Increase Productivity

When officers know they can’t get away with giving less than 100%, productivity increases. Reward high achievers and handle underperformers.

 

Increase Profitability

Prove your value to new and existing clients with rock-solid evidence of the quality of your services. Increase retention and close more deals.

What Can Officers Do?

Silvertrac Guard Management Software Document Icon 2 B&WFile Incident and Daily Activity Reports

Officers can complete instant reports from their Android or iOS devices with time-stamped photos, audio, and notes. No need to check a hundred boxes or write a report after the fact.

Silvertrac Guard Management Software Incident Icon B&WReceive Tasks and Alerts

Officers stay up-to-date about important security alerts or new task assignments. They can assess issues in real-time and keep supervisors aware of progress.

Silvertrac Guard Management Software Guard Tours Icon B&WComplete Guard Tours

With NFC and QR capabilities, officers can scan checkpoints right from their phone and receive specific instructions for those checkpoints. Officers can also receive pass down orders, clock in and out, view post orders, and communicate with supervisors.

What Can Management Do?

Silvertrac Guard Management Software Shield Icon B&W
Get Real-Time Reports

Get daily activity, incident, and summary reports sent to you automatically, along with trending information to help improve operations. Access officer GPS locations and guard tour progress in real time.

 

Silvertrac Guard Management Software Computer Icon B&W   Track Officer Performance

View ongoing guard performance metrics so you can be sure that jobs get done the right way, every time. Get alerted the moment an officer is underperforming so you can take proper action.

Silvertrac Guard Management Software Individual Icon B&WCommunicate with Officers and Clients

Handle more calls more quickly, enable end-users to report problems online, and automatically maintain dispatch data.

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Guard Management
on Autopilot

Silvertrac Guard Management Software Profit Icon 2 B&WEliminate Inefficiencies

No more redundant data entry. No more randomized post inspections. With complete visibility, you’ll always know exactly where your attention needs to be.

Silvertrac Guard Management Software Communication Icon B&WAutomate Communications

Daily activity reports get delivered to you, or your clients, automatically. Plus, urgent incidents trigger immediate notifications for everyone who needs to know.

Silvertrac Guard Management Software Monitor Icon B&WMonitor Personnel

Identify high achievers to reward them for their hard work, and discover underperforming officers before you get a call from an upset client.

Silvertrac’s simple automation features shorten the feedback loop and patch any holes in your operations. With instant notifications, you can identify problems and solve them before they become account-threatening issues. With automated reporting, you can scale up your operations without increasing the size of your management team.

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Technology That Solves Security’s Biggest Problem

Accountability

Problem

Without insight into officer performance, security managers are flying blind. Supervisors can’t be everywhere at once, and accountability gets worse as operations scale up.

Solution

With Silvertrac, managers and supervisors gain real-time visibility into guard behavior.

  1. Monitor guards with real-time GPS tracking
  2. Receive instant alerts when guards fail to meet post requirements
  3. Use digital guard tour checkpoints to ensure that their team is on-location and on-task
reporting
daily activity report

Transparency

Problem

It’s difficult for security companies to prove their value when they don’t have numbers to back up their claims. Plus, when a client experiences a security issue, they blame it on their security provider, whether or not they are actually at fault.

Solution

Silvertrac lets administrators quantify their value to clients and retain more contracts.

  1. Access daily activity reports and incident summaries
  2. Identify underperforming officers before they jeopardize your contracts
  3. Give all stakeholders access to key information whenever they need it

 

Communication

Problem

With officers scattered across multiple sites and
using a wide range of communications channels,
getting relevant information to those who need it
most is a challenge. Reports get missed or filed
incorrectly, and officers are unaware of urgent
issues.

Solution

Silvertrac consolidates communication into one channel that’s accessible from many devices.Monitor guards with real-time GPS tracking.

  1. Enable incident reporting from the field, with the option to include photos, audio files, and notes.
  2. Dispatch guards using GPS and speed up incident resolution
  3. Reduce knowledge loss and training time with site-specific instructions and auto-prompted tasks at each checkpoint

Want To Learn More?

Find out how our solutions will increase your team’s efficiency and make your job easier.